29 PUBLIC GAMING INTERNATIONAL • NOVEMBER/DECEMBER 2022 To find out more about learning experience platforms and IGT’s Learning Wizard E-training solution, please contact Mariana.Tzitzouris@IGT.com or your IGT representative. IGT’s new game courses can train users on game play, sale techniques, and upsell opportunities, and include interactions using the mouse or touch screen of the LearningWizard user interface to “scratch off” the instant ticket. As soon as a retailer is approved to sell lottery, they can immediately log in to Learning Wizard. The appropriate classes are already assigned to them, eliminating a waiting period to begin learning. It is also integrated with other IGT applications, including sign-on through IGT’s Retailer Wizard interactive website, used by or being installed in more than 15 jurisdictions, increasing efficiencies and ease of use. Learning Wizard’s lottery-specific reports identify areas where learners are having difficulty in order to determine where additional training is needed and to drive continuous content improvement. n
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