26 PUBLIC GAMING INTERNATIONAL • NOVEMBER/DECEMBER 2022 Traditional classrooms are not yet obsolete, but their prevalence is steadily declining with the rise of E-training options. In fact, the demand is booming for the learning management systems (LMS) that deliver E-training. The global market for LMS is expected to grow from US $15.8 billion in 2021 to $37.9 billion by 2026, a compound annual growth rate of 19.1% for the forecast period. Notably, more and more of these learning platforms are being deployed in sectors that offer lottery. Since 2015, the National Association of Convenience Stores (NACS) has offered its members an E-learning platform as a cost-effective way to supply C-store employees with training modules covering everything from responsible sales and compliance to guest service. Grocery retailers now have access to platforms such as the Retailer Learning Institute, serving over 10,000 organizations around the world with more than 175 supermarket-specific courses. And some corporate retailers are already training their employees using learning management systems. For example, the world’s largest retailer implemented E-learning in many states during the COVID pandemic, including customer service and lottery training. Significant training needs exist for lottery retailers and lottery staff — and the time has never been better to explore state-of-the-art learning management systems. Danielle Davis, IGT Director Product Management, Retailer Management & Optimization Mariana Tzitzouris, IGT Product Marketing Specialist, Retailer Management & Optimization A learning management system (LMS) is an integrated online software program, which is used to create, deliver, track, and report on courses and educational outcomes. It can be used not only to support hybrid and distance learning environments, but also traditional, face-to-face instruction. 7 Reasons to Embrace E-training By Danielle Davis and Mariana Tzitzouris
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